Terms & Conditions

Last updated 12 July 2026

These terms govern your use of UnitLet (“the Service”), management software for storage sites provided by Property Workflow Systems Ltd, Unit 6, Orchard Business Units, Cockaynes Lane, Alresford CO7 8BZ (“we”, “us”). By creating an account you agree to these terms.

1. The Service

UnitLet is a web application that helps site operators manage units, occupiers, vehicles, contracts, payments and maintenance. Each account is hosted on its own web address and is intended for use by the operator and their staff.

2. Accounts

You must provide accurate details and keep your login credentials secure. You are responsible for activity under your account. You must be at least 18 and authorised to enter these terms on behalf of your business. Don’t use the Service for anything unlawful, or attempt to disrupt, reverse-engineer or gain unauthorised access to it.

3. Free trial and subscription

New accounts include a 30-day free trial with no payment details required. After the trial, continued use requires a paid subscription. The standard price is £39 per month. The first ten operators to subscribe pay a founding price of £15 per month, which we honour for as long as that subscription stays active; once the ten founding places are taken, the standard price applies. We may change the standard price by giving you at least 30 days’ notice by email, and you may cancel before the change takes effect — a founding price, once granted, is not affected. Prices are in GBP and include or exclude VAT as shown at checkout. If you do not subscribe, your account becomes read-only when the trial ends — your data is retained and remains exportable, but you cannot add or change records until you subscribe.

Payments are collected by our reseller and Merchant of Record, Paddle (Paddle.com Market Ltd), whose buyer terms also apply to the purchase. Subscriptions renew automatically each month until cancelled. See our Refund & Cancellation Policy.

4. Your data

You retain ownership of all data you enter. You can export it in full at any time from within the app. We handle personal data as described in our Privacy Policy. You are responsible for the accuracy and lawful use of the customer records you enter, and for having a lawful basis to hold them.

For the records you enter about your own customers you are the data controller and we are your processor. Our Data Processing Terms form part of this agreement and set out what we may do with that data, the security we apply, who our sub-processors are, and what happens to it when you leave. They meet Article 28 of the UK GDPR, so there is no separate agreement to request or sign.

Some features send messages to your customers on your instruction. Marketing messages — anything promoting or selling — carry an unsubscribe link automatically and skip anyone who has opted out, because the law requires that. You choose whether a message is marketing when you send it, and you are responsible for choosing correctly.

5. Availability

We aim to keep the Service available and reliable, and take automatic daily backups, but we do not guarantee uninterrupted access. We may occasionally suspend the Service for maintenance or updates. We may change or improve features over time.

6. Automated features and your checks

Some features act on your behalf once you switch them on. You decide whether to enable them, you set what they do, and you remain responsible to your own customers for the result.

Direct Debit collection. You set the amounts, dates and which contracts collect automatically. Check them before enabling collection and after any change. Collections are made through your own GoCardless account under their agreement with you, and the mandate is between you and your customer.
Reminders and messages. Emails and texts are sent in your business’s name, using wording you control. You are responsible for their content, for the contact details you hold, and for complying with the rules on contacting people.
Accounting exports. Exports are a convenience, not a bookkeeping service. You or your accountant must check the figures before filing anything or relying on them.
Storage agreements. The wording of your agreement is yours. We provide a template and a way to sign it; we do not advise on whether it is suitable or enforceable.
Backups. We take automatic daily backups, and you can export your data at any time. Keeping your own copy is sensible and is the only copy fully within your control.

7. Cancellation and suspension

You can cancel at any time; see the Refund & Cancellation Policy. We may suspend or close an account that breaches these terms or that we reasonably believe is being used unlawfully, giving notice where practicable. On closure you may export your data first.

8. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. The rest of this section is subject to that.

The Service is provided on a reasonable-efforts basis. We are not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings, for business interruption, for reputational damage, or for any indirect or consequential loss — in each case however it arises. We are not liable for the acts, failures or outages of services you connect or that process your payments, including GoCardless, Twilio, Paddle, your bank and your email provider.

Subject to the above, our total liability to you for all claims arising in any 12-month period is limited to the greater of the fees you paid us in that period and £500.

The Service is a tool to help you run your site. It is not legal, financial, tax or insurance advice, and it does not replace your own records or your own judgement. You are responsible for the decisions you take using it.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Contact

hello@unitlet.co.uk

Terms & Conditions · Privacy Policy · Refund & Cancellation · Data Processing · Home